Job Summary: The Community Support Specialist will be responsible for fostering strong relationships with residents, addressing their needs, and enhancing the overall living experience within our communities. This role requires excellent communication skills, problem solving abilities, and a passion for community engagement.

Community Engagement

• ORA Management
• Review response
• Reputation strategy (proactive & reactive)
• Organize and promote community events, workshops, and activities to foster a sense of belonging.
• Develop and execute strategies to enhance resident engagement within the community.
• Onsite Marketing Materials (Print and Digital)
• Implement feedback mechanisms to gather insights from residents about their living experience.
• Collaborate with property management and maintenance teams to address residents needs promptly.

CRM Management

• CRM System Analysis
• Daily Lead Management (as needs)
• Development of new technology
• Training Materials/ Gaps/Implementation of new tools
• Identify areas of opportunity with Knock
• Provide reasonable solution for onsite teams

Content Planning

• Create high-quality, compelling written and visual content for various platforms, including websites, social media, blogs, and marketing collateral.
• Produce content that highlights the unique features, amenities, and lifestyle offerings of our BTR communities.
• Develop and execute a social media content calendar to drive engagement and brand awareness.
• Work closely with the marketing, leasing, and property management teams to align content creation with overall marketing and leasing strategies.

Qualifications:

• High School Diploma or Equivalent.
• Proven experience in community management or customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience in structural value engineering is preferred.
• Excellent organizational and communication skills.
• Passion for creating positive community experiences.

Essential Functions

• Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers, higher-level managers, and others as needed
• Ability to sit or stand for long periods of time
• Ability to move around work environment including stairs and construction sites
• Comply with company policies and procedure